Post by account_disabled on Jan 22, 2024 0:27:25 GMT -5
Working with users often turns into a grueling routine for a company. Sometimes this work becomes so much that your managers may simply not have time to answer all the questions in a timely manner. The development of a logistics client portal will help at least partially solve this problem. This resource allows you to maintain contact with clients 24/7. What is a client portal? What is a client portal A client portal is a tool that provides easy and convenient interaction between clients and the company. The capabilities of portals can be very diverse: for some it is just a page with information about the company and FAQ, while for others the portal has a user’s personal account with important functions. The portal allows you to differentiate functionality for potential and existing clients, giving access only to the necessary information. The client portal for logistics allows you to build convenient interaction with clients and partners. This means significantly improving the customer experience. Development of customer portals Development of customer portals Potential clients are increasingly relying on the Internet rather than face-to-face communication.
Before contacting a company, they often search for information about it and collect data themselves. This is probably why you are reading this article now and not talking to our manager. Once upon a time, company websites were a pleasant bonus for forgetful clients, but now for the vast majority this is an important criterion when choosing services. Almost all people have taken advan B2B Email List tage of customer portals at least once in their lives: they were looking for information about a company, studying catalogs, placing orders on their own, or simply looking for answers to their questions. Now it is difficult to imagine at least one resource without a block with questions and answers. This makes life much easier for both clients and company employees. Benefits of a client portal for business Benefits of a client portal for business In the logistics industry, customer portals can be an extremely useful tool. Such a resource solves a number of problems: Reduces the burden on managers Conveniently collected and packaged information on the portal saves the client from a lot of problems, and managers from a lot of telephone conversations and correspondence.
Consequently, the technical support staff can be reduced or focused on more important tasks. The workload is not limited to technical support for users. Without a functional portal with the ability to make sales and receive applications, managers would have to process them manually, often in real time. Reduces customer support costs This point follows from the previous one. If you don't have to keep dozens of people on the phones who will constantly answer the same questions, you save money. Moreover, imagine if for the sake of your users' experience you would have to provide 24/7 phone support - additional staff, time, and overtime. Yes, the development of software solutions is not free, but it is a one-time investment that pays off very quickly. Improves user experience 24-hour access to up-to-date information, self-service and convenient functionality will relieve the client of unnecessary stress and save his time. It’s good if the portal allows you to get acquainted with the current product catalog and leave a request at any time of the day. Without fearing that she will “get lost.”
Before contacting a company, they often search for information about it and collect data themselves. This is probably why you are reading this article now and not talking to our manager. Once upon a time, company websites were a pleasant bonus for forgetful clients, but now for the vast majority this is an important criterion when choosing services. Almost all people have taken advan B2B Email List tage of customer portals at least once in their lives: they were looking for information about a company, studying catalogs, placing orders on their own, or simply looking for answers to their questions. Now it is difficult to imagine at least one resource without a block with questions and answers. This makes life much easier for both clients and company employees. Benefits of a client portal for business Benefits of a client portal for business In the logistics industry, customer portals can be an extremely useful tool. Such a resource solves a number of problems: Reduces the burden on managers Conveniently collected and packaged information on the portal saves the client from a lot of problems, and managers from a lot of telephone conversations and correspondence.
Consequently, the technical support staff can be reduced or focused on more important tasks. The workload is not limited to technical support for users. Without a functional portal with the ability to make sales and receive applications, managers would have to process them manually, often in real time. Reduces customer support costs This point follows from the previous one. If you don't have to keep dozens of people on the phones who will constantly answer the same questions, you save money. Moreover, imagine if for the sake of your users' experience you would have to provide 24/7 phone support - additional staff, time, and overtime. Yes, the development of software solutions is not free, but it is a one-time investment that pays off very quickly. Improves user experience 24-hour access to up-to-date information, self-service and convenient functionality will relieve the client of unnecessary stress and save his time. It’s good if the portal allows you to get acquainted with the current product catalog and leave a request at any time of the day. Without fearing that she will “get lost.”